Privacy Policy

Information you provide directly

We collect information you provide when you register for an account, subscribe to a service, purchase credits or subscriptions, contact support, or otherwise interact with the Service. This may include your name, email address, billing and payment information, company name, job title, mailing address, and any content you upload or submit.

Automatically collected information

When you access or use the Service we automatically collect usage and technical data, such as your IP address, device and browser characteristics, operating system, referral URLs, pages visited, and the dates/times of your visits. We also collect information about how you interact with the Service (clicks, searches, features used) for analytics and product improvement.

Cookies and similar technologies

We use cookies, web beacons, and similar technologies to operate our Service, analyze usage, and provide personalized features. Our Cookies Policy (linked on this site) explains in detail how we use these technologies and how you can control them.

Third-party sources

We may receive information about you from third-party sources, such as analytics providers, advertising networks, payment processors, and publicly available sources.

• To provide, operate, maintain, and improve the Service.
• To process payments, manage subscriptions, and handle billing.
• To communicate with you about your account, transactions, updates, and support requests.
• To detect, investigate, and prevent fraudulent or unauthorized activity.
• To analyze usage trends and preferences so we can improve the user experience and develop new features.
• To comply with legal obligations and enforce our Terms of Use.

If you are a resident of the European Economic Area (EEA), we process personal data where we have a lawful basis to do so, including: to perform the contract with you (e.g., provide the Service), to comply with legal obligations, to protect vital interests, and where we have a legitimate interest (e.g., security, product improvement), or where you have given consent.

We may share your information in the following circumstances:

• Service providers: We share information with vendors who perform services on our behalf, such as payment processors, hosting providers, analytics providers, email service providers, and customer support platforms.
• Business transfers: If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal obligations: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, safety, or users.
• With your consent: We may share information with third parties when you expressly authorize us to do so.

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will delete or anonymize it unless retention is required by law.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If you suspect unauthorized access to your account, contact us immediately at support@celevanta.com.

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, update, port, delete, or restrict processing. You may also have the right to object to certain processing and to withdraw consent at any time (to the extent processing is based on consent).

To exercise your rights, please contact us at Contact Us or support@celevanta.com. We will respond in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.

The Service is operated in the United States. If you are located outside the U.S., your personal information may be transferred to, stored, and processed in the U.S. or other countries. We will take steps designed to ensure appropriate safeguards are in place for such transfers, and to comply with applicable law.

The Service is intended for adults and business users. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information about a minor, please contact us and we will take steps to remove the information where required by law.

The Service may contain links to third-party websites and services that are not controlled by us. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will post the updated policy with a new “Updated” date. Your continued use of the Service after changes are posted constitutes consent to the updated Privacy Policy.